Refunds & Returns Policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

All Shipping/Logistical Costs Will Not Be Refunded or Reimbursed; our employees and contractors must be compensated for their time, energy, and risks associated with the delivery of your product.  If you live in the Toronto area, for selected items, we do offer local pick-up and drop-off.

Please Contact Us prior to the creating or refunding of orders if you’d like to pick up or drop off an existing order.

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for the ordered products if:

• you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
• you receive the wrong item
• you do not want the product you have received (but you must return the item at your expense, and the item must be unused)

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.