SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Porters Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://portersclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect good quality thank you
The keyboard sticker came in 21 days by new mail. Did not communicate with the store. The product is as described, the stickers are thick, black. Stuck perfectly. Recommend
Arrived quickly, although a little bent but, nothing serious.
Accurate as describe fast delivery Recommended
All good. The product is good for the declared parameters. Nadiishov shvidko. Recommend
I fit my keyboard super well, the size is exactly for the key
Shvidko came good, 3 tizhni is close
They look good.
Everything is super, the delivery is fast, it is good, I recommend it!
I will drive, and I have come to the end of the shvidko.
I recommend the product and the store
The matter is good, the matter is good, it did not come to the ear of the village. At the moment of the rozleyuvannya, everything was taken, the Edina scho, after an hour of deed, the trochs of the pidyimatis, vidkhodichi vid klavish. Ale Tse is not critical, you can just keep the heat quiet. In tsyloma is filled with purchase, tsyna is good, shvidka pravka.
They are a little small so you can see something from the back key, but it does its function
Very good quality labels, good adhesive and discreet size, I received the published, according to the purchase, thank you.
Good stickers
Fast delivery, as described, the order is pretty good, not yet pasted, I will add feedback later, good luck to the store.
Refund made, so I put 5 stars. But it has come to me twisted and damaged in a plastic bag, not even an envelope. Half of the letters do not stick because they have separated from the paper.
They took 30 grass. Picked 27 worms. Added in reserve. The nutty, the inscriptions of the nutty, the pvivka is fluted. For his part those, scho treba).
Excellent store and arrived in record time thank you
The packaging was strange and the stickers were folded, the good thing is that it did not affect the product